Job SummaryPertinent information will be gathered from incoming calls concerning medications, and along with review of the electronic medical record, call center employees will utilize scripting to determine a response to the needs of the caller. Responsible for addressing medication related questions, issues, prior authorizations, as well as refill approvals. Perform a medication review at the time of the call and do a complete clinical review and address any medication related questions.Job DutiesSupport the overall goals and objectives that result in improved access, quality of patient care and higher levels of patient satisfaction.Demonstrates proficiency in order processing.Receives and interprets physicians' medication orders and clarif
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